Choco

Get started with Choco as a Distributor

Customer support for Distributors

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Iana Lebourdais

Ignasi Baldellou Vila

Christopher Dubec

For Distributors

Set up your company profile

Managing delivery days, cutoff times, minimum order value and exceptions

Manage your order preferences

Manage your team and permissions

How to change your phone number

How to manage your account settings on Choco Web and Choco App

Manage your account settings

In this article, you can find the steps to add and invite your customers to Choco.

Onboard your customers to Choco

This step-by-step guide will show you how to add a new user or team member of your customer to their buyer account.

Add a new user for your customer

This article explains how you can access, add or remove products from the Order Guide of a buyer.

How to edit an Order Guide for a customer

You can easily add or update the Customer Number of your customers on both the Choco webtool and mobile app.

How to update a Customer Number

How to create Customer Labels

The AI Insights feature is a valuable tool for sales reps keep track of ordering trends of their customers.

How to check customer AI Insights

How to manage your customers on Choco Web and Choco App

Manage your customers

How to edit orders

This article explains the different ways you as a distributor can confirm orders received on Choco.

How to confirm orders

This step-by-step guide will show you how place orders on behalf of your restaurants from your account.

How to place an order for a customer

How to export orders

Get started with Choco AI

How to review Choco AI Orders

This step-by-step guide will teach you how to merge orders for the same buyer with Choco AI.

How to merge orders with Choco AI

How to manage your orders on Choco Web and Choco App

Manage your orders 

In this article, you can find the steps to send promotions and upsell your products on Choco Web.

Manage marketing campaigns

Marketing Analytics

How to manage your marketing tools on Choco Web and Choco App

Manage your marketing tools

In this article you will see how to update a product in your integrated or non-integrated catalog

How to create and edit catalog products

This step-by-step guide will show you how to assign a specific subcatalog to a customer.

How to assign subcatalog to a specific customer

How to manage your catalog on Choco Web and Choco App

Manage your catalog 

Find answers and get help from Intercom Support and Community Experts

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