Support

You can easily get in touch with the Customer Care team in case you need support in managing your orders, catalog, customers, Order Agent, PromoHub, SalesHub, etc. . Our team will get back to you in just in a few minutes. 

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You can reach out to us via live chat - available in the mobile App and Web - or email.

We'll get back to you in a few minutes during our office hours. These are the following:

Click on the '?' on the bottom left side of the screen and open a chat with Support.

1. Click on the '?' on the bottom left side of the screen and open a chat with Support.
2. Select Send us a message.

How to contact support via the app

Click on the '?' on the top left side of the screen and open a chat with Support.

1. Click on the '?' on the top left side of the screen and open a chat with Support.
2. Select Send us a message.

Customer support for Distributors

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Region / Channel	Live Chat	Email
Germany	Webtool / App	service@choco.com
France	Webtool / App	aide@choco.com
UKI	Webtool / App	supportuk@choco.com
USA	Webtool / App	supportusa@choco.com
Spain	Webtool / App	soporte@choco.com
Turkey	Webtool / App

Region / Channel	Monday - Friday	Weekends & Bank Holidays
Germany	24h	No coverage
France	24h	No coverage
Turkey	24h	No coverage
UKI	24h	No coverage
USA	24h	No coverage
Spain	24h	No coverage

Customer support for Distributors

Available Support Channels

Coverage: Support Office Hours

How to contact support via web

How to contact support via the app