Support

You can easily get in touch with the Customer Care team in case you need support in managing your orders, catalog, customers, Order Agent, Promohub, saleshub, etc. . Our team will be back to you in just in a few minutes. 

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You can reach out to us via live chat - available in the mobile Choco App and Choco Web - or email.

We'll get back to you in a few minutes during our office hours. These are the following:

Click on the '?' on the bottom left side of the screen and open a chat with Support.

1. Click on the '?' on the bottom left side of the screen and open a chat with Support.
2. Select Send us a message.

Click on the '?' on the top left side of the screen and open a chat with Support.

1. Click on the '?' on the top left side of the screen and open a chat with Support.
2. Select Send us a message. ​

Customer support for Distributors

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Region / Channel	Live Chat	Email
Germany	Choco Webtool / App	service@choco.com
France	Choco Webtool / App	aide@choco.com
UKI	Choco Webtool / App	supportuk@choco.com
USA	Choco Webtool / App	supportusa@choco.com
Spain	Choco Webtool / App	soporte@choco.com
UAE	Choco Webtool / App	supportuae@choco.com

Region / Channel	Monday - Friday	Weekends & Bank Holidays
Germany	24h	No coverage
France	9am - 6pm (CET) (24h Coming Soon)	No coverage
UAE	24h	No coverage
UKI	24h	No coverage
USA	24h	No coverage
Spain	9am - 6pm (CET) (24h Coming Soon)	No coverage

Customer support for Distributors

Available Support Channels

Coverage: Support Office Hours

How to contact support via web

How to contact support via app