Contact your supplier through the app
If you placed an order and it has not yet been confirmed, or was not received on your requested delivery date, you can send a follow up message to the supplier via your chat in the app or on web.choco.com as they will have the most up-to-date information about the status of your order.
💡 For further information on how to contact a supplier, see this article.
If the supplier does not respond to your message, you can reach out to our Customer Support team.
Contact the support team if no answer
Available Support Channels
You can reach out to us via live chat - available in the mobile Choco App and Choco Web - or email.
Region / Channel | Live Chat | |
Germany | Choco Webtool / App | |
France | Choco Webtool / App | |
UKI | Choco Webtool / App | |
USA | Choco Webtool / App | |
Spain | Choco Webtool / App |
Coverage: Support Office Hours
We'll get back to you in a few minutes during our office hours. These are the following:
Region / Channel | Monday - Friday | Weekends & Bank Holidays |
Germany | 9am - 6pm (CET) | No coverage |
France | 9am - 6pm (CET) | No coverage |
UKI | 8am - 11pm (GMT) | No coverage |
USA | 2am - 5pm (CST) | No coverage |
Spain | 9am - 6pm (CET) | No coverage |
To help us speed up the resolution of an ordering mistake, you can include the following details in your message:
Order ID
Open the chat with the supplier → select the order card → find the alphanumeric code under Order ID
Product names and quantities missing from your order
Latest day and time you can receive the missing products