In this article, you can find the steps to contact your suppliers on Choco.
How to contact a supplier through the chat
When you send a message on Choco, your supplier can view and reply to it, whether or not they are on Choco too.
When your supplier doesn’t use Choco, your messages are either forwarded to their email inbox or phone number. In any case, their responses will be visible in your chat.
Note: messages that are sent through the chat are visible to both your team and your supplier’s team.
Here’s how it works:
Open the mobile app
If you have multiple restaurants on Choco, choose which restaurant you are managing
Select Suppliers in the bottom tab
Select the supplier
Select the message box, type your text, and press the Send icon
Select the Picture option (📷) to send pictures
View at what time a message was sent and the seen confirmation under each message.
How to contact a supplier by chat on Choco web
You can also chat with your suppliers through Choco web.
Here’s how it works:
Open your browser and go to choco.com
Select Log in on the top right of the website banner and log in
Select Suppliers in the top left tab
If you have multiple restaurants on Choco, choose which restaurant you are managing
Select the supplier
Select the message tab, type your text, and press the Send option
Select the Picture option (📷) to send pictures
View at what time a message was sent and the seen confirmation under each message
How to contact a supplier by phone call
You can find your supplier’s or their sales rep’s phone number if they are part of your chat and if their contact details are available on Choco.
Here’s how it works:
Open the mobile app
If you have multiple restaurants on Choco, choose which restaurant you are managing
Select Suppliers in the bottom tab
Select the supplier
Select the Settings option (⚙️)
Scroll down to view your supplier’s team
Select the name of the person you want to call
If the call option is not available and you can’t find your supplier’s or their sales reps’ phone number in any way, please reach out to our Customer Support