Support

You can reach out to us via live chat - available in the mobile Choco App and Choco Web - or email.

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We'll get back to you in a few minutes during our office hours. These are the following:

Login to your account on Choco Web and find the Get Help button on the bottom left corner of the page.

A pop-on screen will open on the right side. Click on Send us a message

Start typing your message or select one of the available items in case they match with your request.

1. Login to your account on Choco Web and find the Get Help button on the bottom left corner of the page.
2. A pop-on screen will open on the right side. Click on Send us a message
3. Start typing your message or select one of the available items in case they match with your request.

Login to your account via the Choco App in your phone and find the Get Help button on the upper left corner of the screen.

A pop-on screen will open. Click on Send us a message

1. Login to your account via the Choco App in your phone and find the Get Help button on the upper left corner of the screen.
2. A pop-on screen will open. Click on Send us a message
3. Start typing your message or select one of the available items in case they match with your request.

You can easily get in touch with the Customer Care team in case you need support in managing your orders, catalog and customers on Choco. Our team will be back to you in just in a few minutes.

How to contact the customer support

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Build your first workflow and watch it run end to end.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Region / Channel	Live Chat	Email
Germany	Choco Webtool / App	service@choco.com
France	Choco Webtool / App	aide@choco.com
UKI	Choco Webtool / App	supportuk@choco.com
USA	Choco Webtool / App	supportusa@choco.com
Spain	Choco Webtool / App	soporte@choco.com

Region / Channel	Monday - Friday	Weekends & Bank Holidays
Germany	9am - 6pm (CET)	No coverage
France	9am - 6pm (CET)	No coverage
UKI	8am - 11pm (GMT)	No coverage
USA	2am - 5pm (CST)	No coverage
Spain	9am - 6pm (CET)	No coverage

How to contact the customer support

Available Support Channels

Coverage: Support Office Hours

How to start a Live Chat

On Choco Web

On Choco App