You can easily get in touch with the Customer Care team in case you need support in managing your orders, catalog and customers on Choco. Our team will be back to you in just in a few minutes.
Available Support Channels
You can reach out to us via live chat - available in the mobile Choco App and Choco Web - or email.
Region / Channel | Live Chat | |
Germany | Choco Webtool / App | |
France | Choco Webtool / App | |
UKI | Choco Webtool / App | |
USA | Choco Webtool / App | |
Spain | Choco Webtool / App |
Coverage: Support Office Hours
We'll get back to you in a few minutes during our office hours. These are the following:
Region / Channel | Monday - Friday | Weekends & Bank Holidays |
Germany | 9am - 6pm (CET) | No coverage |
France | 9am - 6pm (CET) | No coverage |
UKI | 8am - 11pm (GMT) | No coverage |
USA | 2am - 5pm (CST) | No coverage |
Spain | 9am - 6pm (CET) | No coverage |
How to start a Live Chat
On Choco Web
Login to your account on Choco Web and find the Get Help button on the bottom left corner of the page.
A pop-on screen will open on the right side. Click on Send us a message
Start typing your message or select one of the available items in case they match with your request.
On Choco App
Login to your account via the Choco App in your phone and find the Get Help button on the upper left corner of the screen.
A pop-on screen will open. Click on Send us a message
Start typing your message or select one of the available items in case they match with your request.
How to contact us if you are not logged in
You can access the Customer Support chat even if you're not logged into the app.
Click on Get Started.
After that, you’ll see the help icon ❓ and our agents will be available to assist you.
