Choco

If you would like to change your phone number and remain connected to the same restaurant(s), you will need to speak with our Customer Care team ​

At the top of the screen you will see a "?" icon, select this and you will be taken to our live chat interface ​

Select the option “Send us a message” and explain that you would like to update your phone number ​

1. If you would like to change your phone number and remain connected to the same restaurant(s), you will need to speak with our Customer Care team ​
2. Open the app and login ​
3. At the top of the screen you will see a "?" icon, select this and you will be taken to our live chat interface ​
4. Select the option “Send us a message” and explain that you would like to update your phone number ​

Our support team will get this updated for you within a few minutes.

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We'll get back to you in a few minutes during our office hours. These are the following:

If you are unable to log in to the app with your previous phone number, contact our Support team via email:

In this email, explain that you would like your phone number updated. Please include the following details in your email: 

- Restaurant name(s)
- User name (your name)
- Your previous phone number
- Your new phone number

<a href="https://help.choco.com/en/articles/6573782-roles-and-permissions-for-restaurant-teams">How to view and edit roles and permissions</a>

<a href="https://help.choco.com/en/articles/6573009-add-and-remove-restaurant-team-members">Add &amp; remove a team member</a>

<a href="https://help.choco.com/en/articles/6573864-customer-support-for-restaurants">Contact customer support</a>

- <a href="https://help.choco.com/en/articles/6573782-roles-and-permissions-for-restaurant-teams">How to view and edit roles and permissions</a>
- <a href="https://help.choco.com/en/articles/6573009-add-and-remove-restaurant-team-members">Add &amp; remove a team member</a>
- <a href="https://help.choco.com/en/articles/6573864-customer-support-for-restaurants">Contact customer support</a>

In this article, you will find the steps for how to change your phone number on Choco

Region / Channel	Monday - Friday	Weekends & Bank Holidays
Germany	9am - 6pm (CET)	No coverage
France	9am - 6pm (CET)	No coverage
UKI	8am - 11pm (GMT)	No coverage
USA	2am - 5pm (CST)	No coverage
Spain	9am - 6pm (CET)	No coverage

Region / Channel	Live Chat	Email
Germany	Choco Webtool / App	service@choco.com
France	Choco Webtool / App	aide@choco.om
UKI	Choco Webtool / App	supportuk@choco.com
USA	Choco Webtool / App	supportusa@choco.com
Spain	Choco Webtool / App	soporte@choco.com