As a supplier on Choco, there are two ways you can communicate about vacation or delivery exceptions to your customers. You can either change the delivery day settings or send a message to the customers and inform them.
Add a delivery day exception for all customers
Log into your Choco account on Choco Web
Navigate to the Settings section
Click on Order Preferences
Under Delivery days & cutoff settings you can navigate to Exceptions and add the exception date when you won’t be able to deliver to your customers. All customers and products will be affected by your vacation or delivery exceptions.
Add delivery day exception for specific customer
Log into your Choco account on Choco Web
Navigate to the Customers section
Click on the customer's name for whom you want to apply an exception
Under Delivery days & cutoff settings, you can navigate to Exceptions and add the exception date when you won’t be able to deliver to your customer. All products in the chat of the selected customer will be affected by your vacation or delivery exceptions.
Send a message to your customer(s) to inform about delivery exceptions
Log into your Choco account on Choco Web
Navigate to the Marketing section
Click on New Campaign and write the message you want to send to inform the customer about your vacation or delivery exceptions. Clearly explain the dates when you will be unavailable or any changes to the delivery schedule during that period.
Select recipients of your message
Review and send the message
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