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Communicate about vacation (delivery exceptions)
Communicate about vacation (delivery exceptions)

This article describes how to change your delivery dates exceptionally so it shows in Choco for all or select customers.

Iana Lebourdais avatar
Written by Iana Lebourdais
Updated over a year ago

As a supplier on Choco, there are two ways you can communicate about vacation or delivery exceptions to your customers. You can either change the delivery day settings or send a message to the customers and inform them.

Add a delivery day exception for all customers

  1. Log into your Choco account on Choco Web
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  2. Navigate to the Settings section
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  3. Click on Order Preferences
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  4. Under Delivery days & cutoff settings you can navigate to Exceptions and add the exception date when you won’t be able to deliver to your customers. All customers and products will be affected by your vacation or delivery exceptions.

Add delivery day exception for specific customer

  1. Log into your Choco account on Choco Web
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  2. Navigate to the Customers section
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  3. Click on the customer's name for whom you want to apply an exception
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  4. Under Delivery days & cutoff settings, you can navigate to Exceptions and add the exception date when you won’t be able to deliver to your customer. All products in the chat of the selected customer will be affected by your vacation or delivery exceptions.

Send a message to your customer(s) to inform about delivery exceptions

  1. Log into your Choco account on Choco Web
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  2. Navigate to the Marketing section
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  3. Click on New Campaign and write the message you want to send to inform the customer about your vacation or delivery exceptions. Clearly explain the dates when you will be unavailable or any changes to the delivery schedule during that period.
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  4. Select recipients of your message
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  5. Review and send the message

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