Send promotions
Giovanni Giorgi avatar
Written by Giovanni Giorgi
Updated over a week ago

In this article, you can find the steps to send promotions and upsell your products on Choco web.

If you are sending weekly emails showcasing new or special products, then you know how difficult it is to get customers to buy what you are offering. Broadcasts allows you to send direct messages to multiple customers at once. Customers receive these messages in the Choco app, allowing them to buy with a few clicks.

You can also use broadcasts to communicate with customers about delivery problems or changes in your business hours.

This is feature is available only for vendors with Choco premium.

How to write a broadcast message to promote your products

Here’s how it works:

  1. Select Broadcasts from the side menu

  2. Select New Broadcast

  3. Select Add products, check the boxes of products you want to promote, and select Add

    • Products shared in a broadcast message will be added to the recipients’ catalogues

  4. Recommended: select Add photo or document to attach a file to your message

  5. Write a message with details about the promotion

  6. Select Next

Your message is now saved as a draft and you can resume it anytime.

Once you’ve drafted your offer, you can move on to selecting the recipients, reviewing, and sending the message.

  1. Select the recipients by checking the boxes

    • You can use the search bar to find customers, select your customers through labels, and select Select all to select all your customers

  2. Select Next

  3. Review your message and recipients

  4. Select Send

Your customers will receive a notification and a chat message with your offer and can add the product to their order guide to place an order with you.

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