If you placed an order and it has not yet been confirmed, or was not received on your requested delivery date, you can send a follow up message to the supplier via your chat in the app or on web.choco.com as they will have the most up-to-date information about the status of your order.

For further information on how to contact a supplier, see the article below:

Contact Suppliers

If the supplier does not respond to your message, you can reach out to our Customer Support team (by clicking on the ? icon) for further information on the order transmission details.

Available Support Channels

You can reach out to us via live chat - available in the mobile Choco App and Choco Web - or email.

Coverage: Support Office Hours

We'll get back to you in a few minutes during our office hours. These are the following: