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An order failed or was not confirmed
An order failed or was not confirmed

Your order has not been confirmed or you have not received it on the requested delivery date.

Andressa Rosado avatar
Written by Andressa Rosado
Updated over a week ago

If you placed an order and it has not yet been confirmed, or was not received on your requested delivery date, you can send a follow up message to the supplier via your chat in the app or on as they will have the most up-to-date information about the status of your order.

For further information on how to contact a supplier, see the article below:

If the supplier does not respond to your message, you can reach out to our Customer Support team (by clicking on the ? icon) for further information on the order transmission details.

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