Choco

If you placed an order and it has not yet been confirmed, or was not received on your requested delivery date, you can send a follow up message to the supplier via your chat in the app or on web.choco.com as they will have the most up-to-date information about the status of your order.

For further information on how to contact a supplier, see the article below:

<a href="https://help.choco.com/en/articles/6572341-contact-suppliers">Contact Suppliers</a>

If the supplier does not respond to your message, you can reach out to our Customer Support team (by clicking on the <i>?</i> icon) for further information on the order transmission details. 

<a href="https://help.choco.com/en/articles/8381277-how-to-do-a-delivery-check">How to do a delivery check</a>

<a href="https://help.choco.com/en/articles/8386910-see-all-orders">See All Orders</a>

<a href="https://help.choco.com/en/articles/6572921-cancel-an-order">Cancel an order</a>

<a href="https://help.choco.com/en/articles/6572341-contact-suppliers">Contact your suppliers</a>

- <a href="https://help.choco.com/en/articles/8381277-how-to-do-a-delivery-check">How to do a delivery check</a>
- <a href="https://help.choco.com/en/articles/8386910-see-all-orders">See All Orders</a>
- <a href="https://help.choco.com/en/articles/6572921-cancel-an-order">Cancel an order</a>
- <a href="https://help.choco.com/en/articles/6572341-contact-suppliers">Contact your suppliers</a>

Your order has not been confirmed or you have not received it on the requested delivery date.

An order failed or was not confirmed

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you