At the moment, you cannot cancel an order directly through the Choco app, but you can do it by contacting your supplier.

We recommend getting in touch with your suppliers as soon as possible by calling them.

If you are unable to reach out to your suppliers, please contact our Customer Support.

When you contact Customer Support, you can help us speed up the resolution of your problem by including your Order ID in your message. Here’s how to find it:

  • Open the chat with the supplier

  • Select the order card

  • Find the alphanumeric code under Order ID

Our team will get back to you as soon as possible!

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