Unfortunately, there's no way to cancel an order directly on Choco. You can do it by contacting your supplier. When you send a message on Choco, your supplier can view and reply to it via email ir SMS, whether or not they are on Choco too.
💡 We recommend getting in touch with your suppliers as soon as possible by calling them or contacting them directly in your chat you have with them.
How to contact a supplier through the chat via App
Open the mobile app
If you have multiple restaurants on Choco, choose which restaurant you are managing
Go to Chats
Select the Chat with your Supplier
Select the message box, type your text, and press the Send icon
Select the Picture option (📷) to send pictures
View at what time a message was sent and the seen confirmation under each message.
How to contact a supplier through the chat via Web
Go to web.choco.com
If you have multiple restaurants on Choco, choose which restaurant you are managing
Go to Chats
Select the Chat with your Supplier
Select the message box, type your text, and press the Send icon
Select the Picture option (📷) to send pictures
View at what time a message was sent and the seen confirmation under each message.
