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How to place or replace an order

This step-by-step guide will explain you how to place an order from your favorite distributors on Choco

Ignasi Baldellou Vila avatar
Written by Ignasi Baldellou Vila
Updated yesterday

💡 If you haven’t already added a distributor, please follow the instructions here.

Place an order via the app

  1. Select the conversation with your distributor

  2. Tap Start Order

  3. If you don't have products in your Order Guide, click on Catalog, bottom left of your screen

    • Search for the product and click on the star icon ⭐️ on the right side to add it to your Order Guide

    • You can also order directly from your distributor catalog by clicking on the cart icon 🛒

  4. Click on the + icon to add the product to your cart

  5. Select your desired delivery date

  6. Click on Your Cart to check out

  7. Click on Add Delivery Date and choose the day in the calendar

  8. Click on the blue button Checkout

  9. Click on Order Now


Place an order via web

  1. Select the conversation with your distributor

  2. Tap Start order

  3. If you don't have products in your Order Guide, click on Catalog, bottom left of your screen

    • Search for the product and click on the star icon ⭐️ on the right side to add it to your Order Guide

    • You can also order directly from your distributor catalog by clicking on the cart icon 🛒

  4. Click on the + icon to add the product to your cart

  5. Select the delivery date already

  6. Click on Go to Checkout

  7. Then Order now


Replace on order via Choco Web

✨ This feature is only available on Choco Web

  1. Select the chat with your distributor

  2. Click on View details for the order you want to reorder

  3. Click on Order again

  4. Select the delivery day

  5. Click on Go to checkout (bottom right)

  6. Click on Submit order, or edit order if you need to add or remove products

    • You will see your order in the chat with your distributor

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