What is Automatic Product Replacement?
Product availability can change from one day to the next. Normally, when this happens, the item simply gets marked as unavailable on the pending order screen and has to be replaced manually by a team member.
Automatic Product Replacement removes that manual step. Once it's switched on, the system checks every incoming order for unavailable products and, where a good match exists, replaces the item automatically. If it can't find a replacement it's confident in, the product is simply flagged as unavailable, exactly as it would be normally. Nothing changes for the cases the system isn't sure about; it only takes over the ones it can handle reliably.
✨ This feature works the same way as product matching on Order Agent: the more it's used, the better it gets. Every time a replacement is accepted — whether the system suggested it automatically or your team made it manually — that decision is fed back into the system, so it's more likely to make the same choice again in similar situations in future.
How to Enable Automatic Product Replacement
Go to Settings
Click on Order Agent
Go to the Order Review section
Toggle Automatically Replace Unavailable Products
Click Save in the bottom right corner
