When reviewing Order Agent orders, you may miss some mistakes made by the AI (e.g., wrong Product ID, wrong amount, etc.). By clicking Accept on an order with wrong information, this false information gets fed into the AI memory, and it will remember this wrong information as being correct and apply this to future orders.
In order to undo this and avoid the wrong information being used on future orders, you can retrain the AI memory.
Here is how you can do this:
Open the Original Order that was wrongly accepted
Download the attachment (PDF, MP3, Excel, etc)
Go to the Pending Orders Screen
Click Upload
Fill out the Customer Name
Add a Comment that says “TEST. DO NOT ACCEPT” ⚠️ This is very important, as adding the word “Test” to the comment will stop the order from being exported into your ERP
Upload the File you downloaded in step 2
Click Submit.
Once you can see the order on the pending orders screen, open it to review as you would a normal order.
Delete any line items that aren't related to the product you're correcting
Make the corrections as needed - Adjust the Product ID, Change the Quantity, etc.
Make sure the comment field here also says “TEST. DO NOT ACCEPT”
Once you have verified that everything looks as it should, hit Accept
Repeat steps 1–13 two more times, so you have 3 total separate uploads of this file.
If you would like to check if the retraining has worked, you can reupload the order a 4th time, and see if it is now matching the product correctly.
If it is, you can either accept the order, making sure you mark it as Test in the comment field. Or you can delete it.