In this article, you can find the steps to place an order with a supplier on Choco.

You can order with any suppliers, whether they are using Choco or not.

Make sure you have added a supplier.

You also should have an order guide with the products you can order from your supplier. If you didn't create your order guide, start by viewing your supplier’s catalog to add products to your order guide.

How to place an order on the Choco app

Ordering from suppliers takes just a couple of minutes.

Only team members with admin and staff roles are allowed to order from suppliers.

Here’s how it works:

Choose products on your order guide

  1. Open the mobile app

    • If you have multiple restaurants on Choco, choose which restaurant you are managing

  2. Select Suppliers in the bottom tab

  3. Select the supplier

  4. Select the Order option on the bottom right

  5. Select the plus and minus options next to each product to choose the quantity

    • Use the search bar to find products in your order guide

    • Product information can be displayed by selecting a product

    • Product units are displayed on the right under each product’s quantity

    • Product pars are displayed on the left under each product’s name and can be added by following this process

    • Product prices are displayed on the left under each product’s name and can be added by following this process

    • When the supplier requires a minimum order value, this information is displayed under the search bar

Finalize your order

  1. Select the arrow on the bottom right to view your order basket

  2. Request a delivery date by selecting the calendar option (🗓️)

    • Limitations may occur according to your supplier’s order preferences including delivery days and cut-off times

  3. Leave a comment for your supplier in the second field

  4. You can see your order basket and estimated order total at the bottom

    • The estimated order total is available only after having added product prices

  5. Select Tap to order

    • An order confirmation is sent to your supplier

  6. Select the confirmation check mark

Check your order status

You can view your order history with the supplier on the supplier chat, where each card contains the date, ID, status and number of items of an order:

  1. Open the mobile app

    • If you have multiple restaurants on Choco, choose which restaurant you are managing

  2. Select Suppliers in the bottom tab

  3. Select the supplier and find the order card in your chat history

  4. Select View details to find further information including the products and quantities ordered

  • When your order status says Sent, it means that you have sent the order but the supplier hasn’t confirmed it yet

  • When your order status says Confirmed, it means that the supplier has confirmed it and the order is on its way. You also receive a notification and chat message as soon as the supplier confirms the order.

  • You can also view your entire order history with any supplier in the orders tab

How to repeat an order

After having placed an order with a supplier, you can easily repeat it without having to select all the products from scratch.

Here’s how it works:

  1. Open the mobile app

    • If you have multiple restaurants on Choco, choose which restaurant you are managing

  2. Select Suppliers or Orders I the bottom tab

    • When selecting Suppliers, select the supplier you want to reorder from

  3. Select the order

  4. Select Repeat order

  5. Select the plus and minus options next to each product to choose the quantity

  6. Select the arrow on the bottom right to view your order basket

  7. Request a delivery date by selecting the calendar option (🗓️)

    • Limitations may occur according to your supplier’s order preferences including delivery days and cut-off times

  8. Leave a comment for your supplier in the second field

  9. View your order basket and estimated order total at the bottom

    • The estimated order total is available only after having added Product prices

  10. Select Tap to order

    • An order confirmation is sent to your supplier

  11. Select the confirmation check mark

How to place an order on Choco web

You can also order from suppliers through Choco web.

Here’s how it works:

Choose products on your order guide

  1. Open your browser and go to choco.com

  2. Select Log in on the top right of the website banner

  3. Select Suppliers in the top left tab

    • If you have multiple restaurants on Choco, choose which restaurant you are managing

  4. Select the supplier

  5. Select Start order on the top right

  6. Select the plus and minus options next to each product to choose the quantity

Finalize your order

  1. Select Checkout on the top right to view your order basket

  2. Request a delivery date by selecting the calendar option (🗓️)

    • Limitations may occur according to your supplier’s order preferences including delivery days and cut-off times

  3. Leave a comment for your supplier in the second field

  4. Select Submit order

    • An order confirmation is sent to your supplier

  5. Select the OK on the bottom right to go back to your supplier chat

Check your order status

You can view your order history with the supplier on the supplier chat, where each card contains the date, ID, status and number of items of an order:

  1. Open your browser and go to choco.com

  2. Select Log in on the top right of the website banner

  3. Select Suppliers in the top left tab

    • If you have multiple restaurants on Choco, choose which restaurant you are managing

  4. Select the supplier and find the order card in your chat history

  5. Select view details to find further information including the products and quantities ordered

    • When your order status says Sent, it means that you have sent the order but the supplier hasn’t confirmed it yet

    • When your order status says Confirmed, it means that the supplier has confirmed it and the order is on its way. You also receive a notification and chat message as soon as the supplier confirms the order.

    • You can export and print an order confirmation on the top right

    • You can view your entire order history with any supplier in the orders tab

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