You can easily get in touch with the Customer Care team in case you need support in managing your orders, catalog, customers, Order Agent, Promohub, saleshub, etc. . Our team will be back to you in just in a few minutes.
Available Support Channels
You can reach out to us via live chat - available in the mobile Choco App and Choco Web - or email.
Region / Channel | Live Chat | |
Germany | Choco Webtool / App | |
France | Choco Webtool / App | |
UKI | Choco Webtool / App | |
USA | Choco Webtool / App | |
Spain | Choco Webtool / App | |
UAE | Choco Webtool / App |
Coverage: Support Office Hours
We'll get back to you in a few minutes during our office hours. These are the following:
Region / Channel | Monday - Friday | Weekends & Bank Holidays |
Germany | 9am - 6pm (CET) | No coverage |
France | 9am - 6pm (CET) | No coverage |
UAE | 12pm – 3am (GST) | No coverage |
UKI | 8am - 11pm (GMT) | No coverage |
USA | 2am - 5pm (CST) | No coverage |
Spain | 9am - 6pm (CET) | No coverage |
How to contact support via web
Click on the '?' on the bottom left side of the screen and open a chat with Support.
Select Send us a message.
How to contact support via app
Click on the '?' on the top left side of the screen and open a chat with Support.
Select Send us a message.
