In this article, you can find the steps to report an ordering mistake on Choco.

As a rule of thumb, we recommend using the Delivery check feature whenever you receive an order. This is the quickest way to inform us and your supplier of an ordering mistake.

You can also reach out to your suppliers by chat or by phone call by following this process.

How to report an ordering mistake by contacting us through the customer support chat

If you need assistance from our customer support with reaching out to your supplier, here’s what to do:

The fastest way to contact our customer support about an ordering mistake is through the chat on the Choco mobile app. To do this, select the question mark option at the top of your home screen:

  • If you have multiple restaurants on Choco, the question mark is at the top of your Business locations page

  • If you don’t have multiple restaurants on Choco, the question mark is at the top of your Suppliers page

What to do when you cannot access the customer support chat

When you cannot find the customer support chat on your app, try to close and reopen Choco. When the problem persists, reach out to our customer support service by clicking the button below.

What to include in your message to help us solve your technical issue more quickly

To help us speed up the resolution of an ordering mistake, you can include the following details in your message:

  • Order ID

    • Open the chat with the supplier → select the order card → find the alphanumeric code under Order ID

  • Product names and quantities missing from your order

  • Latest day and time you can receive the missing products

Our team will get back to you as soon as possible!

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